Make process visible. Coach what matters. Scale wins.
Weekly rhythm
- Monday: review SLAs, templates, and top 10 leads by intent
- Wednesday: call calibration using 3 recent examples
- Friday: transcript review + next week’s assignments
QA checklist (lead journey)
- First response under 5 minutes
- Uses E‑M‑P‑T structure
- Two time options proposed
- Confirmation language sent
- Reactivation attempts logged at 7/14/30 days
Coaching flow (10 minutes per rep)
- Show proof: one KPI chart + one transcript snippet
- Name the behavior: single, observable change
- Assign one module + two practice reps in AdaptVT
- Book the follow‑up: inspect what you expect
Dashboards to watch
- Response time distribution
- Appointments set and kept by source
- Module completion vs. KPI movement
Related training
- Auto Internet Sales Training: Internet
- Sales Management: Management
- Phone Sales: Phone
