Taking inbound leads is a privilege – after all these are leads that YOU are paying for. One of the best ways to gain insight into your team’s performance is to mystery shop your dealership. It’s often a real eye-opening experience with real tangible results.
We can provide you with the insight you need so that you can train your team to convert more opportunities.
We’ll set up an introductory call with your management to understand the needs of your dealership.
We’ll call your dealership as if we were a shopper and score the rep’s performance on the call.
We’ll provide managers with a scoresheet, a recording of the call, and strategies for improvement.
To help you pinpoint the issues your sales team are facing in converting phone leads, we can provide your dealership with the following services every month:
6 mystery shops for both new and used car phone leads
Scorecards and recordings for each call so the team knows exactly what to improve on
A debrief call with management to discuss mystery shop results and strategies for improvement
It’s vital that your staff is properly trained on what to say to shoppers to get them touching tile. In today’s competitive automotive industry, the difference between making deals and losing deals comes down to knowing what to say. Our mystery shopping boosts team performance because:
Sales teams perform better when they know you’re listening
Mystery shops help you focus your training to hone in on areas of improvement
We provide actionable strategies to make your team better based on what we hear
“ADAPT VT has been the most successful tool I’ve seen in the business to get your people to handle the phones properly and effectively. I would challenge any Dealer to first listen to their inbound sales calls, and then use Alan Ram’s ADAPT VT and compare the difference. It definitely is the edge to selling more cars.”
“ADAPT VT, the online training platform, has allowed our staff to train everyday, take what they learned and use it on the inbound calls and it just helps them with success in their daily routines”
“The ADAPT VT online training has made our sales staff a lot more confident when answering the phone. Before, I would listen to the calls and they would stumble, they wouldn’t know what to say. Once we gave them the training, they felt a lot more confident in the inbound and outbound calls, so it has helped tremendously.”
Mystery shops provide your dealership with a snapshot look of what your salespeople sound like in a real-life situation. We provide you with detailed information on areas that your associate needs to improve on and actionable steps that need to be taken for improvement.
Here at Proactive Training Solutions, we’ve been providing industry leading car sales training to professionals since 1991. Over that time, we’ve developed a good understanding of what it takes to take car dealerships to new heights. And we’ve helped countless dealerships improve their sales team’s phone conversion rates through our mystery shopping. We’re confident we can help you.
No, the service is fully flexible to suit your dealership’s needs. You can go a month at a time and cancel at any time.
We will provide easy-to-implement insight and feedback to help your sales team reach new heights.