866-996-4665
Contact
Login

Business Development Center (BDC) Training Program

A results-driven Business Development Center Training program for Automotive Professionals that converts opportunities into sales

Program Overview

01

Specialized BDC Training

Equips Business Development Center (BDC) teams with proven strategies to drive more qualified leads, set appointments, and maximize outbound and inbound call effectiveness.

02

Lead Management Optimization

Teaches best practices for prompt response, lead nurturing, and follow-up processes that convert internet and phone inquiries into sales opportunities.

03

Customer Experience Enhancement

Focuses on building rapport, effective communication, and relationship-building skills to increase customer engagement and appointment show rates.

04

Real-World Skill Development

Delivers hands-on coaching, live call monitoring, and actionable feedback to ensure immediate on-the-job application and continuous improvement.

05

Performance Tracking and Accountability

Utilizes data-driven metrics, regular performance reviews, and tailored coaching to foster accountability and achieve measurable business results.
Schedule a Consultation

You will learn how to:

  • How to align your BDC and sales teams for success
  • How to use your BDC to generate more outbound leads
  • The skills required to convert phone and internet opportunities to the showroom floor
Schedule a Consultation

How to Get Started

Schedule a Consultation

Step 1

Discover

Based on our initial discovery with your management team, we develop a custom training program for your dealership.

Step 2

Kick-off

Our energetic kick-off with your sales team sets the tone for training and gets your teams pumped!

Step 3

Refine

Together with you, we continuously refine your training program and measure for results.
Schedule a Consultation

Our Dealership BDC Training Will Help You Sell More Cars

In addition to our training platform, your team will have access to our BDC training manual that provides them with the tools they need, at their fingertips. Our processes have been proven to help BDC’s see more customers touching tile at their store. We pride ourselves on not only providing the what to say, but also the why. 

You can expect:

  • Tools to keep your BDC reps on track and maintain control of the conversation
  • Valuable tips and tools to get the shopper engaged
  • Word tracks and scripts for nearly every scenario
Schedule a Consultation

Your BDC team will:

  • Be more proactive in generating leads using our proven outbound scripts and word tracks.
  • Convert exponentially more phone and internet opportunities to the showroom floor
  • Be better aligned with the sales team, creating better synergy between teams
Schedule a Consultation

BDC Representative Training Using a Dynamic and Proactive Approach

Many BDCs are reactive and not leveraged as effectively as they should be. With the help of our BDC sales training, your team will be more impactful and become a bigger asset for your dealership. 

Frequently Asked Questions

Our BDC handles service calls as well. Can you help us with that too?
Absolutely. We provide service BDC training, as well as sales BDC training. However you utilize your BDC, we will customize training for you to help you make that department even more effective.

We do offer training packages for just your BDC department. We do feel that everyone at the store needs to be on the same page so that everyone is delivering a consistent message. You’ll see the best results when every customer-facing employee is on the training.

We have various pricing packages available based on your unique needs. Once you identify the package that works best for you and your BDC, our sales team will figure out the cost for just your BDC based on rep count vs whole store count.

Get started with our training program

Explore Our Different Programs

With over 30 years of experience, we understand the unique challenges and opportunities across all vehicle sales sectors.
Explore Programs

Schedule a Consultation

"*" indicates required fields

Name*

Download our free PDF Guide

Master sales conversations, showroom techniques, and digital sales strategies for car dealerships.

"*" indicates required fields

Name*

Testimonials

All Reviews

Don't just take it from us, hear it from the over 100+ other business owners we have helped to develop their sales teams

"My teams increased confidence on the phones after only a couple weeks on Proactive's training has resulted in not only increased show percentages, but a general overall enthusiasm about using the phone. We are definitely seeing a snowball effect of great results and I am excited for continued improvement!"
Josh SpencerGeneral Manager
"Proactive’s training has been the biggest part of our success in teaching our people to aggressively convert opportunities on the phone and drive traffic to our dealerships!"
Jerry MooreDealer Operator
"Proactive's training has provided my staff with the tools and confidence that have helped us become the #1 CPO dealer in the Country. Our improvement has been dramatic and my people love it!"
Rick RicartGeneral Manager
"Proactive’s training has been a huge part of our dealerships recent success. Our people now have an easy to execute game plan for converting traffic off the phone and internet that gets us great results daily."
Tyler FossGeneral Manager
"Since starting with Proactive’s training our biggest increase has been in used car volume. We are up 250 units this year and created a budget brand to accommodate the additional trade-in volume. True Story."
John WinekeGeneral Manager
"Finally a training program that makes sense and is sustainable! The improvement from our sales and management staff is dramatic and the results were almost immediate. We are definitely seeing a lot more customers as a result, and selling more cars."
Robby MotzGeneral Manager
"ADAPT VT provides my Salespeople, Managers and BDC staff with the tools they need to get customers in the door rather than hoping and waiting for them. The specific management content is invaluable. Bottom line we're selling a lot more vehicles because of it."
Joel SpornPresident
"Proactive's training and the ability to deliver it through the ADAPT VT platform has been an enormous part of our success over the years. Our staff finds the techniques and word tracks applicable not only on the telephone but face to face as well."
Geoff PleauExecutive Manager

Get In Touch

Contact Us

Control the Conversation.
Drive the Appointment.
Dominate the Sale. 

Facebook Instagram Youtube Linkedin
Proactive Training Solutions, LLC BBB Business Review

QUICK LINKS

QUICK LINKS

.

© 2025 Proactive Training Solutions

Privacy Policy

Terms & Conditions

designed & built by engagesimply. powered by Topic Intelligence™