A consistent system beats hero calls. Use this checklist to lift shows.
Message sequence
- Confirmation text within 5 minutes of the set
- Calendar invite with directions and parking
- Day‑before reminder at 4:00–5:30 pm
- Day‑of reminder 90 minutes prior
- Missed appointment recovery within 30 minutes
Confirmation language (keep it simple)
“Got you for [day/time]. I’ll have the [vehicle] pulled up. Directions here: [link]. If anything changes, reply to this text.”
Modules to assign in AdaptVT
- Appointment setting and confirmation
- Reminder scripts
- No‑show recovery
Manager QA (daily)
- Randomly audit 10 appointments
- Check time stamps and message content against the sequence
- Fix language drift in huddles
Recovery flow
- Missed time → friendly text + voicemail + two new time options
- Same day salvage window: offer a shorter “quick look” if needed
Related training
- Phone program: Phone Sales Training Program
- Sales process: Car Dealership Sales Training Program
