From Ring to Appointment: Mapping the Dealership Phone Journey
Most managers treat phone calls like isolated events: đź“ž Call comes in🗣️ Rep handles itđź“… Maybe an appointment gets set But high-performing dealerships know better. Every inbound call is part of a journey — and mapping that journey is how you fix leaks, tighten conversions, and coach your team more effectively. Let’s walk through the […]