BDC Rep Playbook: Daily Workflow Inside AdaptVT
A daily cadence that balances speed, quality, and pipeline hygiene. Daily schedule (example) 8:30 Standup: goals, queue health, quick drill (10 min) 8:45–10:15 Fresh leads SLA window (phone + SMS + email) 10:30–11:30 Follow‑ups and confirmations 12:30–1:00 AdaptVT module + practice 1:00–2:30 Reactivation block (30–90 day leads) 3:00–4:30 Second SLA window and reschedules Tooling and […]
Phone Ups That Show Up: Using AdaptVT to Lift Show Rates
When the phone rings, you’re already 80% of the way to an appointment. This playbook shows how to use AdaptVT to standardize opens, control the call, and lift shows. The 3-part call structure Open and control Goal: earn permission and pace the call Script: “Hi, this is [Name] with [Store]. I can help with that […]
The Follow-Up Culture That Separates Elite Dealerships from the Rest: Secrets from the Top 5%
Why the highest-performing dealerships obsess over follow-up as a discipline, not just a system The Pattern That Defines Excellence When we analyze the highest-performing dealerships across the country, a striking pattern emerges that separates the elite from the average. It’s not what most people expect. It’s not about having the best location, the most inventory, […]
Is Your BDC Missing Out on Inbound Leads? Warning Signs to Watch
Your phones are ringing. Leads are coming in. But somehow… your appointment board isn’t full. If your BDC isn’t consistently turning inbound calls into shows, the issue might not be effort — it might be blind spots. Let’s look at the most common warning signs that your team is leaving money on the table. 🚩 […]
Inbound vs. Outbound Calls: What the Data Says for 2025 Dealers
Not all phone calls are created equal. Inbound calls feel easier.Outbound calls feel harder.But both carry opportunity — if you know how to handle them. Let’s break down the key differences, conversion data, and training implications of inbound vs. outbound calls in today’s dealership environment. 📞 Inbound Calls: Buyers Come to You Inbound = Intent. […]
Inbound Sales Call Playbook: Steps to Boost Appointment Rates
Inbound calls are gold. These callers didn’t just fill out a form or click an ad — they picked up the phone. That’s intent. But too many stores treat inbound calls like casual conversations instead of structured opportunities. If your appointment rate isn’t where it should be, it’s usually not a lead problem. It’s a […]
Monthly Training Calendar for High-Performing Dealership BDCs
BDC performance doesn’t drop overnight. It slips week by week — when skills go unsharpened, scripts go stale, and calls stop getting coached. The fix isn’t another one-time workshop.It’s a rhythm. Here’s how to build a simple, effective monthly training calendar to keep your BDC team sharp — without burning hours in meetings. Week 1: […]
Why Sales Performance Drops After a Good Month: 5 Fixes for Dealership Leaders
Dealership sales performance often tanks after a strong month. Learn why the post-success slump happens and 5 proven coaching strategies to maintain momentum.