• New White Paper: Total Price Advertising Guide
  • Download Now
866-996-4665
Contact
Login

Tag: Customer Experience Strategy

Customer experience strategy for dealerships who want to turn buyer interactions into competitive advantages.

A customer experience strategy is more than a mission statement about putting customers first — it’s a set of specific, repeatable behaviors that every team member executes consistently. This tag covers how to design and implement a customer experience strategy in a dealership: how to audit your current experience touchpoints, how to identify where customers are most likely to disengage, how to build training programs around specific experience behaviors, and how to use customer feedback systems to identify improvement opportunities before they affect your CSI score.

What is a BDC? (And Why Your BDC Needs AdaptVT to Succeed)

For customers, a “BDC,” or Business Development Center, is the voice of the dealership. For dealers, it’s—or at least, it should be—the single most powerful profit center in the building. A BDC is a specialized team of professionals whose only job is to proactively communicate with customers. Their goal is not to “sell cars” but […]

Automotive Sales Training Techniques with Alan Ram

Automotive Sales Training Techniques with Alan Ram

Unlocking Success: Automotive Sales Training Techniques In the fast-paced world of automotive sales, staying ahead of the competition is crucial. With consumer expectations evolving and market dynamics constantly shifting, dealerships must invest in effective training techniques to boost performance and drive sales. This is where Alan Ram and Proactive Training Solutions come into play. Since […]