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Tag: BDC training

BDC training content covering scripts, management, performance metrics, and best practices for automotive business development centers.

Business Development Center training is one of the highest-leverage investments a dealership can make — and one of the most commonly mismanaged. This tag covers BDC training from every angle: how to train agents on phone scripts that generate genuine appointment commitment, how to run a BDC coaching session that actually improves performance, how to structure a BDC pay plan that aligns incentives with show rates rather than just appointment counts, and how to audit a BDC operation that isn’t hitting its numbers.

Content draws from Proactive Training Solutions’ BDC-specific curriculum, which has been refined across implementation with dealerships ranging from single-point stores to large dealer groups. Whether you’re building a BDC from scratch, trying to improve an underperforming center, or looking to standardize training across multiple locations, this tag surfaces the most relevant BDC training guidance.

Monthly Training Calendar for High-Performing Dealership BDCs

BDC performance doesn’t drop overnight. It slips week by week — when skills go unsharpened, scripts go stale, and calls stop getting coached. The fix isn’t another one-time workshop.It’s a rhythm. Here’s how to build a simple, effective monthly training calendar to keep your BDC team sharp — without burning hours in meetings. Week 1: […]

How to Coach Sales Reps on Tone & Confidence in Under 10 Minutes

You don’t need an hour-long meeting to change how someone sounds on the phone. You need 10 minutes. A headset. And a plan. If your sales team is struggling with hesitation, lack of urgency, or “flat” calls — the issue isn’t what they’re saying. It’s how they’re saying it. Here’s how to coach tone and […]