A simple, repeatable ramp that gets new reps producing quickly.
Day 1 — Foundations
- Watch: phone fundamentals, opener variants
- Practice: 20 opens with a peer, manager scores 5
- Goal: opener within 10 seconds, confident tone
Day 2 — Appointments
- Watch: appointment setting and confirmations
- Practice: propose two specific times, send confirmation text
- Goal: 2 scheduled role‑play appointments with clean language
Day 3 — Objections I
- Watch: price and availability
- Practice: 10 reps each; avoid negotiating before value + time
- Goal: transition back to appointment with 1 value point
Day 4 — Internet first response
- Watch: email + SMS first‑response modules
- Draft: two first‑response templates, manager approves
- Goal: SLA under 5 minutes in sandbox drills
Day 5 — Show‑rate system
- Watch: confirmation and reminder modules
- Practice: day‑before and day‑of reminder language
- Goal: send a full confirmation sequence in sandbox
Day 6 — Objections II
- Watch: trade‑in and monthly payment
- Practice: 10 reps each, no price until appointment commitment
Day 7 — Live reps and review
- Live: 5 calls under manager earshot
- Review: transcript + coaching notes
- Next week: assign hotspot modules based on gaps
Related training
- Phone Sales Training Program: Phone Sales
- Auto Internet Sales Training Program: Internet Sales
- BDC Training Program: BDC
