Every sales manager knows they should be role-playing with their BDC team. It’s the single most effective way to improve phone skills.
So why doesn’t it happen?
Because traditional role-play is time-consuming, inefficient, and often awkward. The manager has to pull a rep off the phone, teach them the script from scratch, and then practice it. It’s a 30-minute ordeal for one script, and managers are too busy fighting fires to do it consistently.
This is where the AdaptVT platform fundamentally changes the game by “flipping the classroom.”
The “Flipped Classroom” Model for Your BDC
Instead of using your valuable time to teach the basics, AdaptVT does it for you. This frees you to do what you do best: coach.
Here is the new, far more effective process:
- Step 1: ASSIGN (The Platform Trains)The night before, you assign the “Inbound Price Objection” module in AdaptVT to your BDC rep.
- Step 2: LEARN (The Rep Trains)On their own time—at home or during a quiet moment—the rep logs into AdaptVT on their phone. They watch the short, engaging videos, learn the “Proactive” script, and even take a certification quiz. They learn the “what” and “why” before they ever sit down with you.
- Step 3: PRACTICE (You Coach)The next day, you pull the rep aside for just 10 minutes. You don’t have to teach them the script; they already know it. You simply say, “Okay, I’m the customer. Call me.” You can now focus 100% of your energy on coaching their delivery, their tone, and their confidence.
Better Training in One-Third the Time
This “flipped” approach, powered by AdaptVT, is revolutionary. It makes role-play hyper-efficient. You can get through your entire team in an hour, giving them high-level, “real-world” coaching instead of just reading a script book out loud.
AdaptVT gives you the time to be the coach your team needs, turning “management by fire” into proactive, targeted mentoring.
Stop avoiding role-play and start perfecting your team. Visit the AdaptVT platform page to see how our manager-focused tools work.
