Automotive Phone Training: The Master Dealership Call Standard
Why One Dealership-Wide Phone Standard Beats Department Silos A single phone standard applied across sales, BDC, service, and reception outperforms three or four disconnected department scripts because every call, regardless of department, determines whether a customer stays in your pipeline. Car Wars’ 2023 Industry Report found the average dealership fielded 43,502 inbound calls that year, […]