BDC Manager’s Weekly Coaching Playbook for AI-Assisted Call QA
Why Most BDC Coaching Programs Don’t Change Anything Most dealership call coaching fails for one reason: it’s a reaction, not a system. A manager listens to one bad call, fires off a Slack message, and moves on. No scorecard, no sample size, no follow-up check. The rep forgets the correction by Thursday, and the manager […]