Internet Lead Response Time: Why Speed Wins at the Dealership
The Real Cost of a Slow Response Every internet lead that hits your CRM starts a countdown. Not a metaphorical one, a real one, measured in minutes, that determines whether that lead turns into a phone call, an appointment, and a unit, or whether it turns into nothing. Right now, most dealerships are losing that […]
Management by Fire: A Dealership Leadership Framework
The Fire Is Real: Why Dealership Leadership Runs Hotter Than Any Other Retail Floor Retail turnover data across every industry looks bad. Dealership turnover data looks different, and the difference matters. In Canada, total annualized employee turnover across dealerships hit 31% in 2023, according to the Canadian Automobile Dealers Association’s 2024 National Workforce Study, a […]