GSM Playbook: Turning Training Into Gross
Tie training to KPIs and CSI so the store feels the lift, not just the effort. Weekly operating rhythm Monday: last week’s KPIs (set, show, close, CSI) by team Tuesday: 20‑minute manager training block (coaching skills) Wednesday: call calibration (3 examples) Friday: pipeline and reactivation review KPI guardrails Phone: openers within 10s, propose two times, […]