BDC KPIs That Matter: From Dials to Shows With AdaptVT
Set targets that move appointments kept, then coach to them with AdaptVT’s proof. Core BDC KPIs Contacts per Hour: 8–12 is healthy depending on list quality Appointment Set Rate: 35–45% of contacted shoppers Appointment Show Rate: 60–70% of set Speed‑to‑Lead: under 5 minutes during business hours Reactivation Appointments: 5–10% of 30–90 day leads Dashboards to […]