BDC Is Not a Department, It’s a Mindset
Business Development Centers (BDCs) have been around for decades, yet most dealerships still treat them like a necessary evil. They stick a few entry-level employees in a windowless room, hand them a phone book, and say, “Make calls.” Then they wonder why turnover is 300% and show rates are under 40%. If this sounds like […]
To BDC or Not? The BDC Controversy Conversation
To BDC or Not? Navigating the BDC Controversy in the Automotive Industry In today’s fast-paced automotive landscape, the conversation around Business Development Centers (BDCs) is more relevant than ever. As dealerships strive to enhance their customer service and increase sales, the debate rages on: is a BDC truly beneficial, or is it just an unnecessary […]