Yes, I work in the car business, but I’m also a consumer. Man, this blog post is starting to sound like one of those hair club for men commercials already. It will get better, I promise. What I mean is that during this pandemic, I...
There is no doubt that in todays’ new reality your dealership’s processes have been tried and tested. As various restrictions washed across the states, dealers scrambled to change their sales processes for the safety of their employees and customers alike. While it was unsettling many...
There is no question that COVID-19 has completely rattled the auto industry - and for many, it will forever change the way they do business whether you're still open, partially open, selling by appointment only. Dealerships everywhere have had to REACT quickly and adapt their...
Are you taking part in our 14 Day Proactive Challenge? In case you missed it, we've been posting daily tips to help you navigate this uncertain time. Make sure to follow us on Facebook to get even more tips and let us know what you think...
The Hunter vs. Farmer mentality is not new to the sales industry, however, now more than ever, it’s an important concept to embrace as we are in the midst of a global crisis where sales in many areas have come to a grinding halt. So,...
The spread of the Coronavirus has been the top story in the headlines for weeks, and as it leaps over continents and across borders, health officials are calling it the next pandemic. As I sit here to write this article, part of me hopes by...
In recent months we’ve been mystery shopping dealerships, where we pretend to be a customer to see how stores across the country manage their inbound leads. These calls help us keep our current clients on track and provide us with an opportunity to show other...
While we’re the experts in training your sales teams what to say to get more customers to your dealership- we are continuously striving to learn. As Ralph Waldo Emerson once said “the secret in education lies in respecting the student.” That’s why we reached our to...
Many of you have been in the industry for years (even decades) and know how quickly things have evolved in recent times - from the shift to digital retailing and the excitement for electric vehicles, the car business as we know it is changing. There are...
The car business is changing rapidly and like it or not, the traditional dealership model not only has to compete with local competition, they also have to win business in an industry where geographic boundaries are slowly dissolving. Businesses like Carvana and Shift have capitalized...
