BDC Is Not a Department, It’s a Mindset
Business Development Centers (BDCs) have been around for decades, yet most dealerships still treat them like a necessary evil. They stick a few entry-level employees in a windowless room, hand them a phone book, and say, “Make calls.” Then they wonder why turnover is 300% and show rates are under 40%. If this sounds like […]
The Difference Between a Desk Manager and a Sales Leader
There is a dangerous tradition in the automotive industry: we take our top salesperson—the lone wolf who hits 20 cars a month—and we put them behind the desk. We give them the title “Sales Manager,” and then we wonder why the team’s morale tanks and gross profit stagnates. The skillset required to sell cars is […]
Why Your Internet Leads Are Dead on Arrival (And How to Fix It)
Let’s be honest about your CRM. It’s full of “dead” leads. But are they actually dead, or did your team just bury them with incompetence? The data doesn’t lie. Most dealerships are seeing a massive influx of digital inquiries, yet their closing ratios on internet leads remain abysmal. Why? Because most salespeople—and frankly, most managers—treat […]
5 Signs Your Current Sales Training is Failing (And How AdaptVT Fixes It)
Your sales training is one of the most critical systems in your dealership. But for most, it’s not a “system” at all—it’s a collection of old habits, binders, and “ride-alongs” that don’t produce consistent results. Is your training actually working, or are you just getting by on a few “hero” salespeople? Here are 5 signs […]
How Much Does Bad Phone Training Cost Your Dealership? (The AdaptVT ROI)
Dealership owners will spend tens of thousands of dollars a month on advertising to make the phone ring. Then, they’ll hand that hundred-dollar lead to an untrained, minimum-wage BDC rep and hope for the best. This is not a strategy. It’s a slot machine. Let’s do the math on “bad phone training.” It’s a cost […]
What is a BDC? (And Why Your BDC Needs AdaptVT to Succeed)
For customers, a “BDC,” or Business Development Center, is the voice of the dealership. For dealers, it’s—or at least, it should be—the single most powerful profit center in the building. A BDC is a specialized team of professionals whose only job is to proactively communicate with customers. Their goal is not to “sell cars” but […]
Used Car Sales Training: How AdaptVT Teaches Your Team to Sell Value Over Price
Selling a new car is about features. Selling a used car is about trust. A customer shopping for a new car has peace of mind from the factory warranty. A customer shopping for a 5-year-old used car has one question on their mind: “What’s wrong with it?” Their guard is up. They are hyper-focused on […]
The 6-Month-Old Lead: Using AdaptVT Scripts to Revive Your Deadest CRM Contacts
Your CRM is a goldmine, but most dealerships treat it like a graveyard. You spend tens of thousands of dollars every month on new ads to get new leads, while completely ignoring the thousands of “dead” leads you already paid for. We call this “The Database Hustle,” and it’s the single most profitable, untapped opportunity […]
“Best Automotive Sales Training”: Why On-Demand Virtual Training (like AdaptVT) Wins
When a dealership owner or general manager searches for the “best automotive sales training,” they are flooded with options. You have 2-day seminars, traveling trainers, and in-house “gurus.” The “old” model of training is broken. This is “event-based” training. It’s a temporary high, not a permanent solution. The “Best” Training is a 24/7 System, Not […]
The “Video Walkaround” Script: How AdaptVT Teaches Your Team to Build Trust Digitally
An internet lead comes in on a specific vehicle. Your salesperson sends this email: “Hi, thanks for your interest in the 2023 F-150. It’s available. When can you come in?” That email is lazy, impersonal, and will be deleted. You have done nothing to build trust or differentiate yourself from the four other dealerships that […]