In The News

Have you ever really trained your people? I don’t mean some of this stuff that is out on the market that is purported to be training; I mean really training. Every third call to my office is a dealer calling and telling me “we’ve tried...

It's back to the future for car shoppers, who now much prefer to contact dealerships with an old-fashioned phone call rather than via the Internet....

Think Twice Before Going Under the Knife Let me say at the outset; I love BDCs. Like anything else though, there are efficient, productive models as well as ineffective ones. Like plastic surgery, when done wrong, you can end up creating more problems than you solve....