21 Sep “Call Monitoring” by Alan Ram on CBT News
Alan Ram’s newest article has been released on the CBT Conference News blog.
Do your Managers listen to sales calls on call monitoring?
I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently ask the Dealers. The overwhelming majority of the time the answer I hear is a resounding “no”. I have even had General Managers tell me that they cancelled their call monitoring because they couldn’t get their Managers to listen to it. Are you kidding me?
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