Category Archives: In The News

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Your Management Trifecta for 2017


As we close out another strong year in the automotive industry, many dealerships and managers are wondering how we build upon this incredible momentum. After more than 25 years training dealership and management staff, I’ve learned the most successful teams have certain things in common.


“Call Monitoring” by Alan Ram on CBT News

Call Monitoring

Alan Ram’s newest article has been released on the CBT Conference News blog. Do your Managers listen to sales calls on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently ask the Dealers. The overwhelming majority of the time the answer I hear is a…

Alan Ram’s “Phone-ups that Show-up” on the NCM Associate’s blog

Alan Ram’s “Ups that Show-up” on the NCM Associate’s “Up To Speed” Blog

The goal of a sales call is not to set an appointment but to have someone actually show up at your dealership! Show-ups count, not appointments! There’s a big difference between setting up appointments and having people arrive. I’ve had plenty of salespeople come up to me excited at a dealership and tell me that they just used one of my word tracks on a customer on the phone, and it worked great. My question is always, “did the caller show up yet?” If not, nothing has worked “great” yet. Not until they show! (READ MORE)


Alan Ram Mentioned In Dealer Magazine!


“Training is a huge part of our culture. We work hand-in-hand with Alan Ram’s Proactive Training Solutions. Through our partnership and a strong focus on training, we have experienced a 40 percent increase in profitability since 2010.” See the results that Sands Chevrolet of Glendale, AZ have experienced under the leadership of GM Glen Drobney…