Each time a Salesperson, Manager or Business Development Center Representative picks up the telephone at an automotive dealership an opportunity is either gained or lost.
How much does it cost you as a Dealer or General Manager every time someone at your dealership picks up the telephone and doesn't know what to say? Listening to your inbound sales calls on Callbright, Who's Calling and other monitoring solutions will give you a pretty good idea as to the magnitude of the problem at your dealership.
Imagine looking out the window of your office and rather than seeing seven sales people standing by the front door waiting for the next "up," those same seven sales people working effectively on the telephone, handling incoming sales calls and internet leads professionally, following up with sold as well as unsold customers, prospecting for referrals using your current customer base and setting solid appointments.
First the Bad News: The previous scenario isn't going to happen by itself.
Now the Good News: The best onsite and interactive automotive sales training, automotive telephone training and automotive BDC training is available through Alan Ram and Proactive Training Solutions.
As a dealer group or individual dealership, your management and sales staff must have a game plan that they embrace and believe in for capitalizing on each and every opportunity to do business daily. This program was developed by a car person for car people. It is easy to understand, a lot of fun to use and provides instant results. Whether onsite or interactively, let us provide a customized long-term solution for your dealership or dealer group.
Now Available – the most exciting innovation in recent training history – ADAPT VT for dealerships and individuals.
The following are a few of the services that we offer. Each service is fully customizable to suit each individual dealership's needs and objectives:
Two Day Interactive Training Kickoff.
This is our most popular session. This two-day session (Day 2 is an exact repeat of Day 1 to allow 100 percent attendance) is conducted personally by Alan Ram. Alan will hold either "Phone-Ups That Show-Up," a high power automotive telephone training class or his automotive sales training class "Growing Your Business."
Management by Fire!
How much good are all those "desk people" and "closers" doing you when you have an empty showroom? Great managers are defined not by what they do when they have a showroom full of customers, but by what they do when there are no customers in the showroom! This automotive sales management session is not to be missed.
Business Development Center Implementation (BDC), Reimplementation and Tune-Up.
“A smart man learns not from his mistakes, but from the mistakes of others.”
In the field of automotive business development, a lot of mistakes have been made by others. While many companies employ a "cookie cutter" approach to business development, Proactive Training Solutions understands that each dealership is different and what works at one dealership might not necessarily work at another. Whether utilizing salespeople in your BDC, specific BDC staff or a combination of both, we can customize a solution that works best for you.
Client Service Specialist Implementation.
Studies have shown that up to 39 percent of customers that visit a dealership and then go purchase the exact same product at a competing dealership did not return to the original dealership because they did not like the salesperson. This is where it is crucial to have someone in addition to your salespeople following up with each and every customer. This gives management the opportunity to get involved and if necessary assign this customer to a different salesperson.
1,000 Fresh Floor-Ups Monthly
15 Percent Closing Percentage
15 Percent Can't Buy
723 Potential Be Back Pool
39 Percent Don't Want to Deal with Original Salesperson
441 Reduced Be Back Pool
How do we make our be-back pool whole? Someone in addition to a salesperson must be calling each and every floor-up that visits the dealership. This position typically takes two days to train someone who has been through the ADAPT VT training course in the past. Let our trainer, utilizing our customized Client Service Specialist scripts, show you the way.
The ADAPT Audio Series
For more information on any of our products or services please call us at 1-866-996-4665.