If you don’t have a mandatory call-logging process, chances are the answer to that question is yes. Let’s talk about what happens at most dealerships when a sales call comes in.
Author Archives: Alan Ram's Proactive Training Solutions
The true optimism of being sick, that things (you) will get better! This also rings true for your dealership. You heard me correctly, your dealership, specifically your sales floor could be under the weather. Speak to anyone who runs a dealership from an ownership or management level and they’ll tell you otherwise.
If I asked you what the goal of a sales call is, what would you say? Think about it for a minute.
While managing sales people I would occasionally hear a complaint from team members that sounded like this:
‘We’re going to train on the steps to the sale again? This is getting redundant!’
While helping to run a six-dealership group, I would occasionally hear a complaint from members of the management team that expressed the following:
‘Our training this month is on how to hire and interview…again? This is getting redundant.’
Her session: “A Dealership’s Guide to the Untapped Opportunity of Social Media”
Laura will speak from experience on how your dealership can maximize the untapped power of social media.
His session: “Making A Manager: Solving the Retail Management Talent Crisis” will focus on the fact that many dealerships are staffed by managers who are great closers and desk people, but they don’t necessarily have people with great “management” skills.
The most frequent question I get asked by salespeople who want to use social media to sell cars is, “where do I start?” Many salespeople want to leverage social media to drive traffic in the door to see them, but don’t want a hassle and enormous time commitment.
President & Founder, Alan Ram, will almost exclusively be moving to a Public Figure Facebook page to accommodate a large growing network base after reaching the Facebook personal page friend limits.
Full house at Motorwerks BMW and Mini!
For those of you that hear disasters on call monitoring….